FREQUENTLY ASKED QUESTIONS

• 1. Who is an administrator?

  On kwayet, an administrator is anyone who has an administrative privilege. They can perform all kinds of operation within their workplace without any restriction.
  Anyone who creates an account for a workplace will be the first administrator for that workplace, the person can add other people to their workplace and make anyone in the same workplace an administrator.

• 2. How do I add my stocks (goods), services or staples (raw materials) on Kwayet?

  Steps to add your stocks (goods) on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Stocks`.
  4. Tap the `Plus(+)` button at the bottom right Corner.
  *You don't have to enter the same stock that has been added before whenever you have a new stock arrival, you can just do a stock refill.
  
  Steps to add your services on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Services`.
  4. Tap the `Plus(+)` button at the bottom right Corner.
  
  Steps to add your staples (raw materials) on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Staples`.
  4. Tap the `Plus(+)` button at the bottom right Corner.
  *You don't have to enter the same raw material that has been added before whenever you have a new raw material, you can just do a refill.
  
  **Please note that only an administrator can add a stock(goods), services or staples(raw materials). If you are not an administrator please contact an administrator in your workplace.

• 3. How can I record sales?

  Steps to record sales [stock (goods)] on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Stocks`.
  4. From the stocks in the inventory choose or search by name, Tap the one you want to sell to reveal the options. In some cases you can just scan the item barcode and it will bring out the item.
  5. Tap the `SELL` option.
  6. Enter the quantity & Tap the button above to add to basket.
  7. Repeat steps 4-6 if you are selling more than one type of stock/goods/items.
  8. Tap the `PROCEED` button.
  9. Enter the discount/tax/micelleanous-cost/customer name/customer phone number/additional comment. You can also tap anyone in your workplace if you want them to be notified of this sales instantly. (this step is optional).
  10. Tap the `SEND` icon above.
  11. Choose the sales date.
  12. Choose the payment method(Cash/POS/Bank/PayLater/MobileMoney/Others).
  
  
  Steps to record sales [services] on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Services`.
  4. From the services in the inventory choose or search by name, Tap the one you want to sell to reveal the options.
  5. Tap the `SELL` option.
  6. Enter the Qauntity & Tap the button above to add to basket.
  7. Repeat steps 4-6 if you are selling more than one type of service.
  8. Tap the `PROCEED` button.
  9. Enter the discount/tax/micelleanous-cost/photos/signatures/customer name/customer phone number/additional comment. You can also tap anyone in your workplace if you want them to be notified of this sales. (this step is optional).
  10. Tap the `SEND` icon above.
  11. Choose the sales date.
  12. Choose the Payment method(Cash/POS/Bank/PayLater/MobileMoney/Others).
  
  Steps to record consumption [staples (raw materials)].
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Staples.
  4. From the raw material in the inventory choose or search by name, Tap the one you want to use to reveal the options. In some cases you can just scan the item barcode and it will bring out the item.
  5. Tap the `CONSUME` option.
  6. Enter the Qauntity & Tap the button above to add to basket.
  7. Repeat steps 4-6 if you are consuming more than one type of raw material.
  8. Tap the `PROCEED` button.
  9. You can also tap anyone in your workplace if you want them to be notified of this consumption instantly. (this step is optional).
  10. Tap the `SEND` icon above.
  11. Choose the consumption date.
  
  **Please note that only a staff with sales privilege can do acess the Stock or Services inventory to do sales. If you are not an administrator please contact an administrator in your workplace.

• 4. How can I check sales reports?

  ***Please note that you must have an administrative privilege inorder to see sales reports on Kwayet.

  Steps to check sales reports [stock (goods)] on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Reports`.
  3. Tap `Stocks`.
  4. Tap the `Sales` option.
  5. You can pull reports based on a combination of parameters such as payment-methods(Cash, POS, Bank, PayLater, etc.) date(date-range), which of your location, who(sales-rep) sold to what, which(stock) did they buy, etc.
  
  Steps to check sales reports [services] on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Reports`.
  3. Tap `Stocks`.
  4. Tap the `Sales` option.
  5. You can pull reports based on a combination of parameters such as payment-methods(Cash, POS, Bank, PayLater, etc.) date(date-range), which of your location, who(sales-rep) sold what, which service did they engage, etc.
  
  

• 5. Can I delete a sales record?

  NO! You can't delete a sales record but you can mark a sales record as false and give the reason why you are doing so. When a sales record is marked as false, administrator(s) in the workplace will receive an instant alert that a sales record has been marked as false.
  
  Steps to mark a sales record as false on Kwayet?
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. Tap `Stocks` for stocks or `Services` for services.
  4. Tap `Sales`.
  5. Search for the sales record by searching with the `Transaction-ID` or customer/client name. You can also pull all sales record and choose the one you want to mark as false.
  6. Tap the sales record to view it in details, scroll down and Tap the `Mark As False` button.
  
  **Please note that only an administrator can mark a sales record as false. If you are not an administrator please contact an administrator in your workplace.

• 6. Why am I getting stock not yet available in your location?

  On Kwayet! For workplaces having multiple location, when they add a new stock or refill their stock, it defaults to their head-office. They will have to do `Stock Transfer` to transfer some of those stocks to other location. When anyone with sales privilege at another location wants to sell and the stock has not been transferred to their location, they will just need to contact their administrator to tranfer the particular stock to their location. The same thing applies to staple(raw materials). This approach makes it easy for workplaces with multiple location to manage their stock distribution (and raw material distribution) across various locations.
  
  

  
  

• 7. How can I change price or update stock?

  Steps to change price on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Stocks` or `Services`.
  4. From the stocks/services in the inventory choose or search by name, Tap the one you want to change the price to reveal the options. In some cases you can just scan the item barcode and it will bring out the item.
  5. Tap `ADJUST`.
  6. Tap `PRICE`
  
  Steps to update stocks/services on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Stocks` or `Services`.
  4. From the stocks/services in the inventory choose or search by name, Tap the one you want to update to reveal the options. In some cases you can just scan the item barcode and it will bring out the item.
  5. Tap `ADJUST`.
  6. Tap the `DETAILS` option.
  

• 8. How do I refill or downscale a stock?

  On Kwayet you can refill a stock when you running out of stock and you now have new quantities available.
  
  REFILL
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Stocks`.
  4. From the stocks in the inventory choose or search by name, Tap the one you want to refill to reveal the options. In some cases you can just scan the item barcode and it will bring out the item.
  5. Tap `ADJUST`.
  6. Tap `REFILL`.
  
  In some cases you may need to downscale a stock i.e reduce the available quantity may be due to mistake, loss, waste, theft, etc.
  
  DOWNSCALE
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Stocks`.
  4. From the stocks in the inventory choose or search by name, Tap the one you want to downscale to reveal the options. In some cases you can just scan the item barcode and it will bring out the item.
  5. Tap `ADJUST`.
  6. Tap `DOWNSCALE`.
  

• 9. How can I check refill or downscale reports?

  ***Please note that you must have an administrative privilege inorder to see reports on Kwayet.

  Steps to check refill reports [stock (goods)] on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Reports`.
  3. Tap `Stocks`.
  4. Tap the `refills` option.
  5. You can pull reports based on a combination of parameters such as date(date-range), which of your location, who(sales-rep) refilled what, which(stock) did they refill, etc.
  Steps to check downscale reports [stock (goods)] on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Reports`.
  3. Tap `Stocks`.
  4. Tap the `downscale` option.
  5. You can pull reports based on a combination of parameters such as date(date-range), which of your location, who(sales-rep) downscaled what, which(stock) did they downscaled, etc.
  
  

• 10. How do I record stock counted (Opening stock, Closing stock)?

  Sales-reps can do a count of what is on the shelves or in-store for the day and can tap anyone to acknowledge their counting. Admin(s) will see a log of what was counted compared to what is left in the inventory and can decide further.
  
  Record count on Kwayet
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Stocks`.
  4. From the stocks in the inventory choose or search by name, Tap the one you want to refill to reveal the options. In some cases you can just scan the item barcode and it will bring out the item.
  5. Tap the `COUNT` option.
  6. Enter the quantity & Tap the button above to add to basket.
  7. Repeat steps 4-6 if you are counting more than one type of stock/goods/items.
  8. Tap the `PROCEED` button.
  9. Choose the store location if you your workplace has multiple location. Then also tap anyone in your workplace to acknowledge your counting.
  10. Tap the `SEND` icon above.
  
  

• 11. How can I check stock count reports?

  ***Please note that you must have an administrative privilege inorder to see stock count reports on Kwayet.

  Steps to check stock-count reports [stock (goods)] on Kwayet.
  1. From home go to `Menu`.
  2. Then go to `Reports`.
  3. Tap `Stocks`.
  4. Tap the `Counts` option.
  5. You can pull reports based on a combination of parameters such as date(date-range), which of your location, who(sales-rep) counted what, which(stock) was counted, etc.
  
  

• 12. How can I monitor debtors?

  When a sales person chooses the `PayLater` option when recording a sales they can enter an initial deposit by the customer/cleint or enter a zero. So the next time the customer pays, the sales person can update the payment record under the same sales-record they started with.
  
  To See Debtors on Kwayet.
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. Tap `Sales` & then tap `Stock` if it was a stock sold or tap `Sales` & then tap `Services` if was a service rendered.
  4. You can pull reports based by `debtors` parameter.
  This way you will see those customers who are yet to payup and the history of their installments(payments) with dates and the sales that attended to them.

• 13. How do I report my expenses?

  Anyone in a workplace can recport their expenses/procurements and tap their boss/accountants/hr to acknowledge it. They can also upload the invoice(s), photos, signatures, files, documents, etc of the things they bought.
  
  Report Expenses on Kwayet
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Expenses`.
  4. Enter the expenses type such as `Purchase`, `Procuremnt`, `Salary` etc and the description of the item(s), the quantity and the amount.
  5. Choose the the date.
  6. Then tap anyone in your workplace to acknowledge your expenses usaully your boss/accountants/hr.
  7. Input additional information if you want.
  8. Can optionally upload the invoice(s), photos, signatures, files, documents, etc of the things bought.
  9. Tap the `SEND` icon above.
  
  

• 14. How do I report cash (money) at hand (remitted)?

  Sales-rep/cashiers can report their cash (money) at hand at the end of the day.
  
  Report Money on Kwayet
  1. From home go to `Menu`.
  2. Then go to `Inventories`.
  3. Tap `Remittance`.
  4. Enter the exact amount you remitted.
  5. Enter the description of the currency denominations you remitted.
  6. Choose the the date. Then also tap anyone in your workplace to acknowledge your remittance usaully your boss/accountants/hr.
  7. Can optionally upload the invoice(s), photos, signatures, files, documents, etc of the money.
  8. Tap the `SEND` icon above.
  
  

• 15. How can I monitor sales, expenses, cash remittances, refills, transfers, counts, attendance, conversations, etc?

  On Kwayet! Only an administrator can monitor sales, expenses, cash remittances, refills, transfers, counts, attendance, conversations, etc
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. You can choose the kind of report you are interested in from the Pop-up List.
  4. You can pull reports based on a combination of parameters such as date(date-range), which of your location, who(sales-rep) sold to them, which(stock) did they buy, which(services) did they engage, etc.
  

• 16. Can I restrict what staffs can do?

  YES you can. On Kwayet, admin(s) can restrict what people in their workplace can do by assigning privileges to them. For instance only staffs with sales privilege can access the stock inventory to sell, view or count stocks.
  
  1. From home go to `Menu`.
  2. Then go to `Dashboard`.
  3. Tap `Staffs`.
  4. You can choose the person you want to assign privileges to or even add a new person to your workplace.
  

• 17. How can I change staff location or department?

  Admin(s) can edit staff' bio-data including changing their location or department on Kwayet.
  
  1. From home go to `Menu`.
  2. Then go to `Dashboard`.
  3. Tap `Staffs`.
  4. You can choose the person you want to change their location or department.
  5. Scroll down to `location` or `department` field and change it.
  

• 18. How can I check customer patronage/loyalty?

  On Kwayet! Sales-rep can input customers name, phone number & email address during sales. You can get easily get customer who bought stuffs from you for a particular date period.
  
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. Tap `Stocks` for customers who bought stocks from you or `Services` for clients that engaged your services.
  4. Tap `Sales`.
  5. You can then search with either their `name`, `phone number` or `email address` and you will see their patronage/loyalty history.
  

• 19. How can I check the sales performance of a particular sales-rep?

  On Kwayet
  
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. Tap `Stocks` for stocks or `Services` for services.
  4. Tap `Sales`.
  5. Tap the `PULL BY SALES-REP` button.
  6. You will then select the sales-rep you want to see their sales performance.
  

• 20. How can I know those who paid cash, did transfer, used POS, etc.?

  On Kwayet
  
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. Tap `Stocks` for stocks or `Services` for services.
  4. Tap `Sales`.
  5. Tap the `PULL BY PAYMENT METHOD` button.
  6. You will then select the payemnt method you want to sort with.
  

• 21. How can I check the sales performance of a particular store location?

  On Kwayet
  
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. Tap `Stocks` for stocks or `Services` for services.
  4. Tap `Sales`.
  5. Tap the `PULL BY LOCATION` button.
  6. You will then select your store location you want to check it sales performance.
  

• 22. How can I check the sales performance of a particular stock?

  On Kwayet
  
  1. From home go to `Menu`.
  2. Tap `Reports`.
  3. Tap `Stocks` for stocks or `Services` for services.
  4. Tap `Sales`.
  5. Tap the `PULL BY STOCK` for stocks or `PULL BY SERVICES` for services.
  6. You will then select the stock or service you want to check it sales performance.
  

• 23. Can I share receipt or invoices with customers on WhatsApp?

  On Kwayet
  YES you can.
  1. After recording a sales or from `My Sales` history.
  2. Tap `Share` then choose format `Photo` or `PDF`.
  3. Choose `WhatsApp` from the chooser pane.

• 24. How can I print receipt for customers?

  Kwayet is compatible with Mobile Thermal Print.
  First ensure the printer has been paired with you device via bluetooth or USB.
  1. After recording a sales or from `My Sales` history.
  2. Tap `Print` .

• 25. How can I get my customers phone numbers for bulk-SMS?

  On Kwayet, sales-rep can input customers phone number during sales. You can get these numbers to send them thank you messages or promotional SMS thereby leading to customer loyalty.
  
  1. From home go to `Menu`.
  2. Then go to `Dashboard`.
  3. Tap `Reports`.
  4. Scroll down and choose `Customers' Phone Numbers` for customers who bought stocks from you or `Clients' Phone Numbers` for clients that engaged your services.
  5. You can pull reports based on a combination of parameters such as date they patronized you, which of your location, who(sales-rep) sold to them, which(stock) did they buy, which(services) did they engage, etc.
  

• 26. Can I do a private chat with my colleague or make call (Voice+Video)?

  On Kwayet
  YES you can.
  1. From home go to `Menu`.
  2. Tap `Chats`.
  3. Tap `Private`.
  4. Tap `Staff`.
  5. Find/Pick the any of your colleagues you want to chat with.
  6. From your chat thread you can call(Voice + Video) or even share your screen.
  

• 27. Can we do a group chat to accomplish a project or coordinate our operation?

  On Kwayet
  YES you can.
  1. From home go to `Menu`.
  2. Tap `Chats`.
  3. Tap`Group`.
  4. Tap `Create New` to create a group chat and invite people.
  5. You can also tap `History` to bring back existing group chat(s).
  

• 28. Can we have our meetings on Kwayet

  On Kwayet
  YES you can.
  1. From home go to `Menu`.
  2. Tap `Meetings`.
  3. Tap `Start` to schedule a meeting and invite people. Kwayet will remind everyone when it's about time.
  

• 29. How do I clock-in or clock-out?

  CLOCK-IN ON KWAYET.
  1. From home go to `Menu`.
  2. Tap `Inventories`.
  3. Tap `Clock`.
  4. Tap `Clock-in`.
  5. Click the button at the bottom to take a live photo of you.
  6. Enter additional information for example if you came late you try to state the reason why.
  7. You can optionally tap your boss so they can receive an instant alert that you have gotten to work.
  8. Tap the `SEND` icon above.
  
  CLOCK-OUT ON KWAYET.
  1. From home go to `Menu`.
  2. Tap `Inventories`.
  3. Tap `Clock`.
  4. Tap `Clock-out`.
  5. From your clock-in thread in the morning click clock-out.
  6. Enter additional information for example if you are leaving early try to state the reason why.
  7. You can optionally tap your boss so they can receive an instant alert that you have closed for the day.
  8. Tap the `SEND` icon above.
  

• 30. Can someone cheat in the attendance clock-in/clock-out?

  NO. Kwayet seamlessly captures their data in a way that makes it impossible to cheat by taking their
  
  1. Live photo using their phone's Camera. Kwayet does not allow them to pick a photo from their phone's gallery when clocking-In or clocking-Out. For sure you can tell if a photo is taken in your workplace environment.
  
  2. Current geo location (GPS points) when clocking-In or clocking-Out and it can be viewed on Google Maps. For sure you can tell if it points to your workplace location on Google maps.
  
  3. Current internet time at the point of clocking-In or clocking-Out (this is the true time and not the time on their phone that can be altered).
  
  

• 31. How can I generate & print barcodes for my stocks?

  You can easily generate and print barcodes that you can place on your stocks on Kwayet.
  
  1. From home go to `Menu`.
  2. Tap `Dashboard`.
  3. Choose `Print Barcodes`.
  4. Then enter any six characters of your choice and click `PRINT BARCODE`.
  

• 32. We have multiple location/stores, how can we manage stock(goods) distribution?

  If a business/store has multiple locations Kwayet supports stock transfer so admin(s) can easily manage stock distribution across various locations.
  
  When you add or refill a stock its visible in every of location but the quatities you added will be deposited to the head-office. You can then transfer from there to other branches.
  
  STEPS TO TRANSFER STOCKS.
  1. From home go to `Menu`.
  2. Tap `Inventories`.
  3. Tap `STOCKS`.
  4. From the stocks in the inventory choose or search by name, Tap the one you want to transfer to reveal the options. In some cases you can just scan the item barcode and it will bring out the item. 5. Tap the `TRANSFER` option.
  6. Enter the quantity you to tranfer to thet location & Tap the button above to add to basket.
  7. Repeat steps 4-6 if you are transferring more than one type of stock/goods/items.
  8. Tap the `PROCEED` button.
  9. Choose the `Transfer destination`.
  10. Tap someone that can receive/acknowledge your transfer. Untill the person you tapped you acknowledge/receive your transfer, the stock quantity will not be deposited to that location.
  
  WE CAN WALK YOU THROUGH JUST CALL/CHAT WITH ONE OF US IN-APP.
  
  1. From home go to `Menu`.
  2. Tap `Dashboard`.
  3. Tap `NEED HELP?`.
  

• 33. WE CAN WALK YOU THROUGH JUST CALL/CHAT WITH ONE OF US IN-APP

  WE CAN WALK YOU THROUGH JUST CALL/CHAT WITH ONE OF US IN-APP.
  
  1. From home go to `Menu`.
  2. Tap `Dashboard`.
  3. Tap `NEED HELP?`.